Cancellation & Rescheduling Procedures Cancellations and rescheduled visits must be made 24 hours in advance to avoid the $50 cancellation fee. Rescheduling or canceling a visit may be made online or by calling Sonoma Roots.
Appointment Confirmation Procedures Confirmation of appointments will be made at the time of booking via the email address provided. Additional confirmations will be sent out 24 hours prior to the scheduled visit via text message reminder or email confirmation (whichever is provided by patient).
Payment Information All payments for services and merchandise are due at the time of service. Sonoma Roots accepts cash, check, and all major credit cards.
Health Insurance Although Dr. Danielle's services are not covered by insurance, some specialty labs are deeply discounted for insurance users. Patients are encouraged to call their insurance provider to see if reimbursement for Dr. Danielle's services is an option. If reimbursement is an option, inform Dr. Danielle at the time of the visit and she can provide the necessary super bill or paperwork for the patient to submit to their insurance provider.
HSA/Flex Spending Accounts HSA/FSA cards can be used for several of Dr. Danielle's naturopathic services and many of the prescribed treatments as long as sufficient funds are available in the patients account.
Return Policy Products purchased at Sonoma Roots can be returned in an unopened condition and with the original receipt within 14 days of purchase. We are sorry, but we can not accept returns of refrigerated items (probiotics, etc).
Email Policies When emailing Dr. Danielle directly, please allow up to 3 business days for a response. If a concern requires immediate attention, please call Sonoma Roots and leave a message for Dr. Danielle with our front desk staff. Please keep in mind that responses requiring more than clarification of previous treatment plans or simple "yes" or "no" answers may require a follow-up visit for proper assessment and/or diagnosis.